- IS IT SAFE TO USE MY CREDIT
CARD TO ORDER?
YES. Our site is secure. We guarantee
your security. We need the billing name and address of
the credit card for our verification purposes.
- CAN I ORDER OFF-LINE?
YES. We have friendly telephone representatives
who would be happy to help you.
Call Customer Service
at (877) 536-9575 from 8am-5pm (PST) Monday to Friday.
- WHAT DO I DO IF I LOSE MY
LOG IN NUMBER AND PASSWORD?
Call Customer Service at (877) 536-9575 or email: sales@cappuccino-connection.com.
Please provide your name and billing address.
- HOW WILL MY ORDER BE PACKAGED
AND SHIPPED?
Your single bag orders will be packed in padded envelopes.
Your case orders will be packed in our sturdy cardboard
boxes. Most orders are shipped via UPS Ground service.
Retailer orders may be shipped via common carrier, depending
on quantities. You will receive email confirmation of
shipping along with a tracking number.
- WHEN WILL MY ORDER SHIP OUT?
All orders received before 3pm. (PST) Monday- Friday,
typically ship out the same day. Orders received after
3pm (PST) Friday will ship out the following Monday. Your
order will be confirmed via email within 24 hours Monday-Friday.
- IF I ORDER A GIFT WILL MY
RECEIPT BE SENT WITH THE ORDER?
NO. Your receipt will be mailed to you separately.
- DO YOU HAVE A MINIMUM ORDER?
NO. We accept all orders, large and small.
- WHAT IS YOUR RETURN POLICY?
If you are not satisfied with the quality of your purchase,
please email us at service@cappuccino-connection.com
or call Customer Service toll free at (877) 536-9575.
We can make arrangements to have your order returned to
us and issue a refund (minus shipping charges).
- DO YOU SHIP INTERNATIONALLY?
YES. Please call Customer Service toll free at
(877) 536-9575 or email us at service@cappuccino-connection.com
to receive accurate shipping charges.
- DO YOU SHIP COD?
NO. We do not offer that option.
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